My privacy policy

I QuirkyOwlStudio am the data-controller of your personal information as it relates to my shop.

When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.

The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:

• With Folksy to comply with my obligations.

• With delivery companies to fulfil your order.

• To comply with legal or tax obligations.

I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.

You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.

If you have any concerns about your personal data, please contact support@folksy.co.uk.

In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.

If you pay directly by card on Folksy, your personal data is protected by Stripe's Privacy Policy, which you can read here.

You can read Folksy's privacy policy here.

Shop Announcement:

Custom orders are always welcome. If you would like a different colour, a pot with drainage holes, an option suitable for outdoor use, or a UV protected finish for a sunny spot, please send me a message and we can chat about your ideas.

Custom pieces are made to order and may take up to 14 days to dispatch. Ready made items are usually dispatched within three working days.

Every order is wrapped in tissue paper and carefully packaged using reused materials wherever possible. All parcels are sent via Royal Mail Tracked 48 so you can follow their journey.

Please note that colours may vary slightly between screens and in real life, but the listing photos are taken to represent the piece as accurately as possible. Handmade mineral pieces are best kept out of strong direct sunlight to help maintain their colour over time.

If you have any questions at all, I am always happy to help.