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Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Read the Folksy Returns Policy.
Absolutely amazing work! So so pleased with this. I requested a custom shamrock suncatcher and Carolanne was incredibly helpful throughout, answering all of my questions and incorporating every idea into her gorgeous design. Super speedy and beautifully packaged too. Couldn’t ask for more, and will definitely be buying from the shop again!