“Elegant, minimalist, sleek silver jewellery handcrafted in fine Sterling Silver just for you!”
I Stuart Simmonds am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
If you have any concerns about your personal data, please contact support@folksy.co.uk.
In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.
If you pay directly by card on Folksy, your personal data is protected by Stripe's Privacy Policy, which you can read here.
You can read Folksy's privacy policy here.
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Hi there and welcome to my Folksy shop, a place to find contemporary, minimalist, sleek looking silver jewellery, all designed to give that "wow" reaction.
Once I receive your order I will start to make it. I aim to ship items within 48 hours however, as items are made order please allow 5-7 business days for delivery. Items will be sent by Royal Mail Second class "signed for" service. Unfortunately, I am currently unable to ship to addresses outside the UK.
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Cancellations and Returns
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If you would like to cancel your order, please contact me within 48 hours of your purchase for a full refund. After this time your order is likely to have been packaged and despatched, but please do get in touch just in case.
Returns
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If you are not 100% happy with your item of jewellery, please contact me within 7 days and return the item(s) within 14 days of receipt for a refund or if you prefer, an exchange. Please note:
* Customers are responsible for return postage costs and the original postage cost is non-refundable
* All items must be returned unworn and returned in the original packaging
* Custom or personalised orders, piercings, earrings, and items on sale cannot be returned
