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Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Read the Folksy Returns Policy.
Katka made me a necklace to my specification - I wanted bright, clashing colours. The end result is AMAZING! Katka was a delight to work with - she responded to my emails in a timely, helpful and friendly manner and the quality of her work is exquisite. I will absolutely be ordering from Katka again. I honestly couldn’t recommend her more highly.