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Buying from me
Welcome to Zoe's Novel Creations, here is some useful information about my store.
BOOK FOLDING PATTERNS: Emailed within 24 hours, with a free tutorial included. Please allow 48 hours for custom patterns
PHYSICAL ITEMS:Shipped via Royal Mail within the UK (excluding Northern Ireland).
RETURNS: Non-personalised items can be returned if damaged. Personalised or bespoke items are non-refundable unless faulty.
Thank you for supporting handmade!
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
You have 14 days from receipt to notify me if your item arrives damaged. If a replacement is possible, it will be sent; otherwise, you'll receive a full refund for one-of-a-kind pieces.
Please note:
Unless faulty, the following items are non-refundable:
Personalised, bespoke, or made-to-order items (including book folding patterns and book folds)
Personalised greetings cards (please check your spellings before you order)
Earrings (due to hygiene reasons)
Thank you for understanding!
Read the Folksy Returns Policy.
