“Original mixed media jewellery as unique as you are!”
I Amanda Crago am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
If you have any concerns about your personal data, please contact support@folksy.co.uk.
In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.
If you pay directly by card on Folksy, your personal data is protected by Stripe's Privacy Policy, which you can read here.
You can read Folksy's privacy policy here.
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I aim to pack & send orders usually within 1-3 days. All orders are sent First Class post in the UK with a £1.00 per order fee. During Christmas or postal strike action, please allow extra time for your order to arrive.
I package all orders in Eco-friendly gift boxes or eco-cotton drawstring pouches ready for you to gift; I may re-use packaging and use paper based tape, so that you can recycle as much packaging as possible.
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You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Please Note: Folksy are now collecting VAT for EU customers on their behalf. Orders from outside the UK - Please be aware that now the UK has left the EU, anyone purchasing from outside the UK may be charged customs duties as their items enter their own country. These duties are set by the government of each country and are outside our control.
I post all all orders within the UK using UK Tracked 48 postage at a flat rate of £1.50. Other postage upgrades are available, at reasonable additional cost.
I am happy to gift wrap and post an order to the recipient if required at no extra cost, so please enter details in the Notes to Seller when ordering!
Returns and Exchanges: Please bear in mind if your item contains vintage components that there may be a little wear and tear on these pieces because of the nature of the item's age. I try and use the best quality materials in my work, but if you are unhappy with it for any reason, please let me know as soon as possible or within 14 days of receiving the item. Once you've heard back from me and you would still like to return it, please return the item undamaged in its original packaging if possible (buyer pays return postage costs).
Once I've received the item, I'll arrange for a refund of the purchase price, exchange the item for one of the same value, or if alteration is required, I can alter the item to suit (although additional charges will apply if this takes longer than fifteen minutes or requires additional materials).
Additional Policies and FAQ's: All of my work is made with love, care and attention to detail and perfection. I try to make my jewellery as strong as possible to live up to daily wear and tear. If you treat them with respect they should last years! Handle it carefully, avoid tugging it sharply and in the case of beaded or mixed media rings as a precaution don't have them submerged in water constantly. Be kind when opening/closing clasps, store them flat and out of direct sunlight if possible, also avoid contact with perfumes and other cosmetics (they may damage the surface of some beads). And remember that most of my beaded work is made with small glass beads, so if they're dropped on a hard surface they may not survive intact - although they are quite tough little things!
With regards to earrings, due to hygiene regulations, I can only accept returns if they are faulty or damaged and unworn.
