“Handmade Artisan Jewellery ”
I Jacqueline Axman am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
If you have any concerns about your personal data, please contact support@folksy.co.uk.
In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.
If you pay directly by card on Folksy, your personal data is protected by Stripe's Privacy Policy, which you can read here.
You can read Folksy's privacy policy here.
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Hi, I'm Jak and I create one of a kind pieces using silver, copper and a variety of semi precious gemstones.
My greatest love is weaving with wire, I also use wrapping, folding, hammering and smithing techniques in my designs.
I design, create, photograph and package everything myself, so if you would like any additional information or have any questions, please feel free to get in touch.
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
I hope you are happy with your purchase but in the event that something goes wrong please contact me within 48 hours of delivery and I will do my best to resolve the problem.
Returns must be received within 30 days of receipt and the item should be returned in it's original packaging, please send with tracking as refunds will only be issued upon receipt of the item.
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
If an item should arrive damaged or faulty, please notify me within 48 hours of receipt and I will of course replace or refund the item. Refunds will not be given unless the item is returned.
